Where is Office Is Dead. Long Live The Office
Here’s how to create the hybrid workplace of the future.
If 2020 was the year of remote work, then 2021 would be the year of hybrid workplace.
Make no mistake – the office is here to stay. This will remain a large part of how the work is done, especially the rolled and veneer of general returns. But it will differ in both its physical configuration and how it is used.
So say goodbye to your grandfather’s workplace. Okay, the future workplace will be the best mix of office with best of working from home.
Anticipation of requirements
A recently developed work survey in partnership with Wakefield Research found that both executives (93%) and employees (83%) expressed genuine concern about how remote tasks would affect the business going forward.
While executives were most concerned about output – 54% were concerned about delays in product or service delivery. Employees were more concerned about input, like less collaboration (48%). Overall, however, there is a general belief that a hybrid workplace, which mixes home and office locations, is here to stay. And what people want (and need) is the freedom to choose where they work, based on what works best for them.
The ultimate goal of a hybrid workplace is to anticipate the needs of the employee so that they can focus on their job – no matter where they are working. But that kind of experience presents unique and daunting logistical challenges that can cause havoc to the unprepared.
Taking care of space and facilities
Imagine if someone comes to the office on the same day without any reservation system or control. Or what if no one comes at all and resources are wasted? On any given day, organizations should be able to accommodate the needs of workers in terms of desks, food, restrooms, and meeting spaces. And they have to be ready to meet these ups and downs easily.
This requires real-time visibility into the use of every aspect of the workspace. Everything about the bus will need to be monitored and tracked, including how many lunches the conference room is being used to serve on different days of the week. All ways for employees to interact with the workplace should be clearly understood to make provision according to their various needs.
Successfully shaping your services
It all comes down to the necessary bureaucratic downsizing and the right to services. And to do this, you will need to tackle these four challenges.
1) Establish a vision
Define what the overall employee experience should be. This should include every engagement that an employee has with all the services needed to do their jobs, from IT, HR, workplace, procurement, and legal. Break down any information or organizational silos that may impede the organization’s ability to deliver on sight.
2) Investment in workplace services
Do not try to shoe new services into existing systems and processes. Instead, invest the time, effort and resources it takes to redefine your workplace. Start by mapping out workflows that make it as easy as possible for employees to access all workplace services. Take input from everyone, especially employees, to identify and fix whatever has been broken. The last thing you want is to transfer the frustrations of tomorrow to your future workplace.
3) Put employees first
Technology and processes are important, but people should always be your priority. Try to create empathetic experiences that make employees’ lives easier – not just for regular transactions, but all transactions. Avoid speaking marketing, legal and HR. Objectives for personal, natural-language interactions that help employees understand and understand. This employee-first approach will focus on creating a better, more productive work life.
4) replication and expansion
Continuously identify the effectiveness of all workflows as to what is working and repeat and expand what is working. Allow employees to help themselves with self-service and virtual agent options. Standardize and automate whenever possible to speed release cycles and new service delivery. Recruit AI and machine learning to help identify and categorize common questions, requests, and issues, and then use that information to accelerate solutions.
Work without limits
The hybrid workplace will provide the same quality work and cultural experience to every employee within or outside the office. With the right workplace service delivery solution in place, employees will have access to everything they need to work.
By closing the old office and embracing the new hybrid workplace, employees have an unprecedented opportunity to work without limits. It may be epidemic to get there, but our way of working is better all the time.